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|Recommended: YesGreat Place — The leasing staff is all so amazing They have been very helpful in the whole process. Great place, beautiful and quiet.
response from property -Thank you for the 5-star review! We’re so glad to hear the leasing team at Brownstone has been so helpful throughout the process. It’s great to know you are enjoying the beautiful and quiet atmosphere as well. We truly appreciate you taking the time to share your experience!
|Recommended: NoAwful Place To Live, Look Elsewhere.... — This is has been nothing short of a nightmare since day 1. The apartment was not ready to be moved in on move in day. The paint was applied very sloppy. The appliances are worn, damaged and very noisy. The dishwasher takes over an hour to cycle, very inefficient. There was water damage to the ceiling that had to be painted over, the bathroom vanity had to be replaced as it was covered in cigarette burns. The bathroom floor also had to be replaced due to water damage under the vanity. The work was very mediocre, the floor isn't level. My neighbors are very loud and inconsiderate at all hours of the night. The front and back doors are constantly slamming. Emergency maintenance is a joke. Had a leak from neighbor upstairs in the bathroom ceiling for over seven hours. Called emergency maintenance overnight to get no response. Had to physically walk over to the office the next morning to ask when someone would come to resolve the issue. The property staff is really nice until you move in. Takes FOREVER to get a response, there is never any follow up. I had to request keys to my mailbox and laundry room MULTIPLE times. I can not wait until my lease is up. There are so many extra fees on top of rent. They charge for pest control. I have seen them twice in eight months. The water bill is split between units so its always different and they add and admin fee. The windows are old and very drafty so the heat and ac run constantly. The HVAC system is in the master bedroom and sounds like a jet engine every time it starts so good luck sleeping. Overall, save your money and move somewhere else. This place is over priced for the old, poorly maintained units.
We are very sorry to hear about the challenges you’ve experienced since moving in. Your experience does not reflect the standard we aim to provide, and we understand how frustrating and stressful these issues must have been for you.
Concerns like incomplete move-in readiness, maintenance delays, appliance and HVAC problems, and communication gaps are serious, and we take them very seriously. Resident comfort and safety are top priorities, and it is clear that in your case, we fell short on multiple fronts.
We also understand your frustration with noise, door slamming, billing issues, and additional fees. While some aspects are influenced by building design or shared systems, it is still our responsibility to ensure clear communication, timely responses, and proper maintenance, and we apologize for the delays and lack of follow-up you experienced.
Your feedback will be shared with our management and maintenance teams to address these issues and prevent similar experiences in the future. We truly regret that your time at Brownstone Communities has been so challenging and appreciate you bringing these matters to our attention.
|Recommended: NoAir conditioning needed repair in the summer and took a week to resolve. Heater broke in the middle of the lowest temps of the winter and took 22…22 whole days to get it repaired. They don’t have emergency maintenance for heaters for no reason. Could be a great complex but the current manager needs to leave. No remedy or even apology for taking 22 days to fix my heat.
Thank you for taking the time to share your feedback. We are truly sorry for the frustration and discomfort you experienced with both your air conditioning and heating repairs.
Going without AC in the summer and especially without heat during the coldest part of winter is extremely disruptive. A 22 day delay to restore heat is not the standard we aim to provide, and we understand why that would be upsetting. You deserved clearer communication, a sense of urgency, and a direct apology for the inconvenience caused.
Emergency maintenance procedures are in place for situations that affect health and safety, and we are concerned to hear that your experience did not reflect that. We are reviewing our response times and internal processes to ensure that heating and cooling issues are handled with greater urgency and better follow up moving forward.
We value your feedback about management as well. Our goal is to provide a community that residents are proud to call home, and we regret that we fell short in your case. If you are open to it, we would appreciate the opportunity to speak with you directly to better understand what happened and work toward rebuilding your trust.
|Recommended: NoIt was 12°F outside and my apartment had no heat and then no power . Maintenance told me there was “nothing he could do” because the manager was not there to authorize ordering parts. Their proposed solution was to use space heaters, but running them caused the power to go out, and the power still was not restored afterward.
That response was unacceptable and dangerous. Kansas law requires landlords to provide reasonable heat and maintain heating and electrical systems, and this was not a minor inconvenience — it was a health and safety emergency, especially with my toddler in the home. Waiting for management approval while a unit is uninhabitable in freezing temperatures shows a complete disregard for tenant safety.
What made it even worse is that the power went out because of the solution they provided, and the only communication I received afterward was that they were “working on it,” with no clear timeline, no urgency, and no real plan to make the unit safe again.
I’ve only had
Thank you for sharing your experience. We are very sorry for the seriousness of what you described. Losing heat and power during extreme cold is not acceptable, and we understand how frightening and disruptive that must have been, especially with a toddler in your home.
Our expectation is always that heating and electrical issues are treated with urgency, particularly in freezing temperatures. While there can sometimes be procedural steps involved in ordering parts or completing certain repairs, that should never come at the expense of resident safety. We are concerned to hear that the temporary solution provided did not resolve the issue and may have contributed to additional electrical problems.
Please know that we take situations like this very seriously. We would appreciate the opportunity to review exactly what occurred, including the timeline of communication, maintenance response, and follow up. Our goal is to ensure the unit is fully restored, confirm that all systems are functioning properly, and address any breakdowns in process that led to this experience.
If you are willing, please contact the management office directly so we can discuss this with you right away and work toward a resolution. Your comfort and safety are priorities for our team, and we are committed to making this right.
|Recommended: YesPerfect — Perfect
|Recommended: YesNew Here — Just moved in everything seems perfect so far
|Recommended: YesI asked for a repair job on our kitchen floor, the linoleum was ripped due to prior tenants and I was concerned that my elderly husband would trip and fall. They sent a maintenance man who did a wonderful job, they replaced the entire kitchen floor as well as the baseboards. It looks awesome and the guy did it efficiently and quickly Couldn’t be happier with the results.
Thank you so much for your four-star review! We're thrilled to hear that you're pleased with the work our maintenance team did on your kitchen floor. The safety and satisfaction of our residents are our top priorities, so we're glad we could address your concerns and complete the job efficiently. It’s wonderful to know that you're happy with the results. If there's anything else we can do to make your experience even better, please don’t hesitate to reach out. We’re here to help!
|Recommended: YesFor The Price, You Can't Beat It — The staff here are so welcoming and kind, they have been very understanding of things that have been a little wonky from first move in but they act quickly
I also love this apartment so much, it's in a convenient location and it's a beautiful home I also love that the lease has options for 14 months
|Recommended: YesGreat Place To Live — They have been very inviting and easy to work with. We're able to make this our home rather than just another place to stay for now.
|Recommended: YesMyself — Thanks for working with me them to months I had some help with my rent.
|Recommended: YesIan is such a wonderful piece of the office staff here. Kind, friendly, knowledgeable. Overall a great experience.
Thanks for the awesome review. We are so grateful that you had a good experience.
|Recommended: YesApartment — Great
Ricky, we are glad that you are here! Thanks for the great review.
|Recommended: YesBrownstone Apartments — So far it’s a good place.
Thanks Philip, we are glad you are here!
|Recommended: YesMars House — i like it
|Recommended: NoSlum-Like — Considering the amount of trash that often spills out onto the parking lot and also the consistent presence of decrepit furniture clustered around the trash skid, this visually gives the impression of a slum.
Further, the mailboxes provided for tenant use are too small and quite decrepit. The USPS Supervisor was recently on the property to attend to something and he informed me there are no longer keys available in order to use the 2 parcel boxes. He informs me this is the sole responsibility of the landlord.